1. Focus on the customer
Many companies focus their efforts on sales and operations forgetting about customer service. It is imperative to improve processes toward customer satisfaction. The use of technologies to improve automatization will be crucial. The customer will prefer who can provide a better experience. Email, phone, tablets will play an important role.
2. Supply Chain Digitalization
Companies should implement technologies that improve the administrative workload like documentation, booking and everything that help the user to have a better service through digital platforms. This is key to improve company operations. Technology help companies to have better control, visibility, reduce human error.
3. Data Analytic – create strategies
As a result of digital platforms, companies will have access now to plenty of data that allows them to create strategies and take better decisions.
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